1. Overview
At AudiencePlan, we specialize in organic social media growth and promotion services. We understand the importance of your investment in growing your social media presence. Our refund policy is designed to be fair and transparent, ensuring you feel confident in choosing our services for your YouTube, TikTok, or Spotify promotion needs.
2. Service Delivery and Satisfaction
Our promotion services typically begin within 24-48 hours of purchase. We focus on organic growth methods that comply with platform guidelines, which means results may vary and develop gradually. We consider a service successfully delivered when we have implemented our promotion strategies and begun the organic growth process.
You may be eligible for a refund if we fail to initiate the service within the specified timeframe, encounter technical issues preventing service delivery, or if there's a significant discrepancy between the service described and what was delivered. We also address cases of accidental double charges or billing errors promptly.
Important Service Note
Due to the nature of organic social media promotion, we cannot guarantee specific numerical results. Our services focus on implementing proven growth strategies while adhering to platform guidelines. Refund requests must be submitted within 7 days of purchase.
3. Non-Refundable Scenarios
We cannot provide refunds once our promotion services have been actively implemented on your social media accounts. This includes cases where the organic growth process has begun, even if the results are still developing. Additionally, refunds are not available for services using promotional codes or special discounts, or when changes in platform policies affect service delivery.
4. Requesting a Refund
If you believe you qualify for a refund, please contact our support team at support@audienceplan.com. Include your order details and a clear explanation of your refund request. Our team reviews each request carefully, considering the specific circumstances and service status. We aim to respond to all refund requests within 48 hours during business days.
5. Refund Processing
When a refund is approved, we process it through your original payment method. The timing of refund receipt depends on your payment provider, typically taking 5-10 business days. We'll keep you informed via email throughout the refund process.
6. Service Cancellation
We understand circumstances change. You can cancel your service order with a full refund if you contact us within 24 hours of purchase and before we begin implementing any promotion strategies. After service implementation begins, cancellation options may be limited due to the nature of social media promotion services.
7. Contact Us
Our customer support team is here to help with any questions about our refund policy or your specific situation. You can reach us at support@audienceplan.com. We prioritize responding to all inquiries within 24 hours during business days (Monday to Friday). For the fastest response, please include your order number and relevant details in your message.
Policy Updates
This Refund Policy was last updated on January 1, 2024. We regularly review and update our policies to better serve our clients and adapt to changes in social media platforms and promotion practices.