Privacy Policy

1. Introduction

This Privacy Policy ("Policy") outlines the practices and procedures of AudiencePlan (hereinafter referred to as "we," "us," "our," or "the Company") regarding the collection, use, storage, processing, and disclosure of your personal information when you use our services, websites, features, or applications (collectively, the "Services"). This Policy is designed to ensure transparency and accountability in our data handling practices and to demonstrate our unwavering commitment to protecting your privacy rights in accordance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy regulations worldwide.

2. Information We Collect

In the course of providing our Services, we collect various categories of personal information through both direct and indirect means. This collection is conducted in accordance with the principles of data minimization and purpose limitation. The categories of information we collect include, but are not limited to:

• Personal Identifiers: Including but not limited to your full name, email address, postal address, telephone number, date of birth, and government-issued identification numbers where required for verification purposes
• Social Media Information: Account handles, profile information, engagement metrics, and other publicly available information from your social media accounts
• Financial Information: Payment card details, bank account information, and transaction history, all of which are processed through PCI-DSS compliant systems
• Technical Data: IP addresses, browser type and version, device identifiers, location data, operating system information, and other technical markers that help us optimize our Services
• Usage Information: Behavioral data, interaction patterns, preferences, settings, and analytical data derived from your use of our Services

3. How We Use Your Information

The processing of your personal information is carried out under specific legal bases and for clearly defined purposes. We maintain detailed records of our processing activities and conduct regular assessments to ensure compliance with data protection principles. Your information is utilized for the following purposes:

• Service Provision and Enhancement: To deliver, maintain, and improve our Services, including personalization of user experience, technical support, and customer service
• Transaction Processing: To facilitate, process, and maintain records of your transactions, including payment processing, refunds, and related financial operations
• Communication: To send service-related notifications, updates, security alerts, and support messages, as well as marketing communications where you have explicitly consented to receive such communications
• Analytics and Optimization: To conduct statistical analysis, market research, and platform optimization through aggregated and anonymized data analysis
• Legal Compliance: To fulfill our legal obligations, respond to legal requests, and protect our rights and interests in legal proceedings

4. Data Security Measures

We implement and maintain appropriate technical, organizational, and physical security measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:

• Advanced Encryption: Implementation of industry-standard encryption protocols for data in transit and at rest, including TLS 1.3 and AES-256 encryption
• Regular Security Audits: Conducting periodic security assessments, penetration testing, and vulnerability scanning to identify and address potential security risks
• Access Controls: Implementing strict access controls, authentication mechanisms, and monitoring systems to ensure that only authorized personnel can access personal data
• Data Backup and Recovery: Maintaining regular backup procedures and disaster recovery protocols to ensure data availability and business continuity

5. Data Sharing and Third-Party Transfers

We may share your personal information with third parties under specific circumstances and with appropriate safeguards in place. Any such sharing is conducted in compliance with applicable data protection laws and is subject to contractual provisions that ensure the security and confidentiality of your information. Categories of recipients may include:

• Service Providers and Business Partners: Entities that assist in delivering our Services, including cloud storage providers, payment processors, and analytics services
• Legal and Regulatory Authorities: Government agencies, law enforcement bodies, and regulatory authorities when required by law or in response to valid legal requests
• Professional Advisors: Legal counsel, auditors, and other professional advisors in connection with our business operations
• Corporate Transactions: Parties involved in potential or actual corporate transactions, such as mergers, acquisitions, or asset sales

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze site usage
• Personalize your experience
• Improve our services

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request data deletion
• Opt-out of marketing communications
• File a complaint with authorities

8. Social Media Promotion and Analytics

As a social media promotion service provider, we utilize various tools and techniques to enhance your social media presence organically. Our services include but are not limited to:

• Analytics and engagement tracking for social media growth
• Organic promotion strategies for various platforms including YouTube, TikTok, and Spotify
• Performance metrics and reporting on promotional campaigns
• Audience targeting and growth analysis

We ensure that all promotion methods comply with the respective social media platforms' terms of service and guidelines. Our services focus on organic growth through legitimate promotion strategies.

9. Platform-Specific Considerations

When using our promotion services for specific platforms, additional terms and considerations may apply:

• YouTube Promotion: We analyze viewer engagement, optimize content reach, and implement strategies that comply with YouTube's community guidelines
• TikTok Promotion: Our services focus on organic reach enhancement and authentic engagement growth within TikTok's platform policies
• Spotify Promotion: We implement strategies to increase playlist visibility and stream counts while adhering to Spotify's terms of service

10. Service Updates and Modifications

We continuously update our promotion strategies to align with platform changes and industry best practices. Any significant changes to our services or this Privacy Policy will be communicated through our platform or via email. We encourage you to review our policies periodically to stay informed about our practices.

11. Contact Information

We value your privacy and are committed to addressing any concerns you may have about our data protection practices. Our dedicated privacy team is available to assist you with any questions, requests, or feedback regarding this Privacy Policy or our handling of your personal information.

You can reach our privacy team at privacy@audienceplan.com. We strive to respond to all inquiries within 48 hours during business days. For urgent matters or specific concerns about your account, you can also reach us through our support channels on our website.